Shopland Sawmills, a company registered in England and Wales (No. ) with a registered office at: 71 Old Street, Clevedon, North Somerset, United Kingdom, BS21 6BT, herein referred to as the "Company" or “We”, have created this privacy statement (“Statement”) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using this web site ("Site"). In this Statement, references to “You” and “Your” are references to the user i.e. the person (or company) visiting the Site. When You use the Site, You are consenting to the practices set forth in this Statement. It applies to information We collect about Users of the Site and amongst other things, this Statement describes what personally identifiable information “Personal Information” We collect from You, how and when it is used, how We protect it and who has access to it. This Statement incorporates the Cookie Policy which are all incorporated by this reference.

1. YOUR ACCEPTANCE OF THE STATEMENT

This Statement governs Your use of the Site and the Services, including any dispute concerning privacy. By using the Site and the Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site and the Services. We reserve the right to modify this Statement at any time by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.

2. WHAT INFORMATION IS COLLECTED? AND, HOW MAY THE INFORMATION BE USED?

PERSONAL INFORMATION

The Site asks You to provide various types of Personal Information to enhance the quality of the Services We can provide to You and the more accurate the information You provide, the better we are able to customise Your request with the most suitable and best outcome. As part of the process of using the Site and in order for You to submit a request for the Services, the Company needs to collect details such as Your name and email address. This Personal Information may need to be passed on to third party companies or service providers soley for the purpose of responding to or completing the request only and not for the purposes of making marketing communications, unless You have expressly consented to this by a third party.

The User acknowledges that Your Personal Information may be used by the Company to contact You by post, phone or by electronic mail when necessary in connection with transactions entered into by You on the Site. From time to time, the Company may contact You by post or by electronic mail, with information or offers regarding the Services or customer surveys. If You do not wish to be contacted by the Company in respect of future marketing communications such as these, please contact the Company by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with “URGENT – UNSUBSCRIBE REQUEST” in the subject line or send Your request by post to the Company at the contact address below. Any Personal Information that is held with the Company shall be retained in accordance with the Data Protection Act 1998 and related legislation and/ or our retention schedule culminating in its permanent deletion.

Other de-personalised information which doesn’t record Personal Information, rather information such as the date of the visit to the Site, the path taken, the browser used, the IP address etc may be collected via the Site and used by the Company. This information is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for Users and to draw conclusions upon market demographics (demographic information is statistical data about a User’s' age, gender, location etc. This type of demographic information may be used to tailor our Site to the interests of our Users).

FINANCIAL INFORMATION

We do not collect or store any Financial Information on the Site. We are not in receipt of any of Your Financial Information save for any details You might divulge in order to make a payment for the Services via Paypal as part of any on-line payment process or some similar payment process.

3. WHO HAS ACCESS TO THE INFORMATION?

Disclosure of Your Personal Information and Financial Information in Compliance with Laws

You should be aware that We may release Your Personal Information when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transacted with the Company, or to protect the rights, property or safety of the Company, Users of the Site or others.

Other Sites/Third Party Vendors and their Privacy Policies

This Site may contain links to other web sites. Shopland Sawmills is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so You should be careful to read those web sites' privacy policies independently.

4. HOW WE PROTECT YOUR INFORMATION?

The privacy and protection of Your Personal Information is important to us. In addition, any User statistics that We may provide to prospective partners regarding Your usage are provided in the aggregate only and do not include any individually identifiable information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As such, despite efforts to protect Your Personal Information, We cannot ensure or warrant the security of any information You transmit to us, or to or from our online Services. You transmit all such information at Your own risk. However, once we receive Your transmission, we make our best effort to ensure its security on our systems. The Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for Your transactions with us. It encrypts all of Your Personal Information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

5. COOKIES

For information about cookies and how they are used on this website, visit our Cookies Policy.

6. COMPLAINTS OR QUERIES

The Company tries to meet the highest standards when collecting and using Personal Information. For this reason, We take any complaints We receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of the Company’s collection and use of Personal Information. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

7. ACCESS TO PERSONAL INFORMATION

The Company tries to be as open as it can be in terms of giving people access to their Personal Information. Individuals can find out if we hold any Personal Information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about You we will let You have a copy of that information. To make a request to the Company for any Personal Information that We may hold, You need to put the request in writing addressing it to the address provided below.

8. HOW TO CONTACT US

Requests for information about our Statement can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to:

Shopland Sawmills

71 Old Street

Clevedon

North Somerset

BS21 6BT

We keep our Statement under regular review. This Statement was last updated on 01 May 2013.